cloud PBX

Cloud PBX Solutions to Simplify Business Communication

Epygi Technologies, LLC is a worldwide provider of award-winning IP PBXs, Gateways and ecQX Cloud Services, supporting small businesses with enterprise telephony needs. This private US company, founded in 2000, has its headquarters in Winter Park, Florida and strives to provide trustworthy cloud PBX solutions.

Their software is reliable, secure, and easy to install and use. Epygi products offer users outstanding benefits and an unparalleled range of features at economical prices. With their solutions, customers can improve their productivity, lower operating expenses and enhance their image using the latest telecommunications equipment.

If you are interested in implementing this software in your business, contact our office automation specialists for assistance.

What is Cloud PBX?

As an innovative solution to private branch exchange (PBX) systems, cloud PBX allows for a secure and reliable phone connection that runs through an internet connection. This system functions in a similar way to a traditional PBX system but is hosted on a cloud server rather than on-premises.

Cloud-based phone systems have revolutionised business communication, making it more streamlined and efficient. Using this system allows for flexibility and easy scalability in any company whilst maintaining lower operating costs. This platform assists in minimising management and operational issues. It also ensures hassle-free communication systems for your business, as all communication needs can be managed from a single platform.

This solution is also advantageous in adding convenience to a distributed or remote working team. It offers many features, such as call forwarding, voicemail-to-email, auto attendant, and conference calling, designed to enhance productivity and collaboration.

The Difference Between Cloud PBX and VoIP

While both these systems are revolutionising business communication and often work together, they are not the same. VoIP, or Voice over Internet Protocol, is a technology that allows telephone calls to be made over computer networks. It converts analogue voice signals into digital data packets and supports real-time, two-way transmission of conversations using Internet Protocol (IP).

On the other hand, Cloud PBX (Private Branch Exchange) is a business phone system delivered as a hosted service. It is more feature-rich than traditional PBX systems, with capabilities like voicemail, call routing, and automated attendants. The “cloud” aspect of this phone system solution means that its infrastructure and services are hosted by an external provider, freeing businesses from the need to invest in costly hardware and maintenance.

VoIP is the means of transmitting voice calls over the internet, while Cloud PBX is a phone service that uses VoIP technology. You can have VoIP without Cloud PBX, but you can’t have Cloud PBX without VoIP – and we believe you shouldn’t want to!

Benefits for Business

Cost Efficiency: Traditional phone systems often require substantial upfront investment in hardware, installation, and setup. With Epygi, these costs are significantly reduced as the system operates over the internet using your existing infrastructure. There’s no need for expensive physical lines or equipment. Additionally, these systems are handled by a service provider, eliminating the need for on-site technicians and reducing the overall cost of ownership.

Scalability: As businesses grow, their communication requirements also increase. With a traditional system, this would mean investing in additional lines and equipment. However, with this system, scaling up is as simple as adjusting your plan with the service provider. The same ease applies when scaling down, making it a flexible solution that can adapt to the changing needs of a business. This flexibility can be especially beneficial for businesses with seasonal fluctuations in call volume.

Mobility: The ability to make and receive calls from anywhere is crucial! With Cloud PBX, you’re not tied to a specific physical location. As long as you have a stable internet connection, you can make and receive calls. This mobility can enhance productivity and ensure uninterrupted communication, regardless of where your employees are.

Advanced Features: Cloud PBX has advanced features designed to streamline business communication. These include voicemail-to-email services, which automatically convert voicemails into text and send them to your email, ensuring you never miss an important message. Automated attendants can handle and direct calls efficiently, improving customer service and freeing up your staff for other tasks. Call routing allows calls to be directed to the right person or department, reducing waiting times for customers and improving the overall efficiency of your communication.  

Why Choose Epygi?
  • Reliable, secure and easy to install.
  • Modular and compact with rack mount options.
  • Epygi offers advanced feature sets.
  • Technical support.
  • It is a robust system based on proprietary software and hardware.
  • It allows for the automatic configuration of most SIP endpoints.
  • Cloud-based monitoring tools.
  • It includes network functions such as a router, firewall, and VPN.

Premise-based Products

Epygi UC80 IP PBX


This device can support 64 concurrent calls and is specifically designed for offices with up to 200 employees. This system has eight FXS ports to accommodate analogue phones and 40 IP extensions by default. SIP trunking allows the UC80 to connect directly to an ITSP without any additional equipment. The UC80 IP PBX includes a firewall for added security and SIP intrusion detection. Other ports can be easily provided by utilising the Epygi QX Gateway. If you would like more information about this device, please have a look at our product brochure.

Epygi UC20 IP PBX


The UC20 IP PBX is designed to suit offices with as many as 32 users. This system can support ten concurrent calls and 32 IP devices. SIP trunking allows for this device to be directly connected to an ITSP without the need for additional equipment. For added protection, this system makes use of a firewall and SIP intrusion detection for optimal security. Should you require it, extra ports can be provided efficiently through the Epygi QX Gateway. For more information on this device, please have a look at the product brochure.

For efficient cloud PBX systems for your business, Epygi is the brand to trust. With CBA Group, we assist you in establishing hassle-free office automation systems for the efficiency and reliability of your work processes. For more information, please get in touch with our team.

Frequently Asked Questions

Yes, Epygi’s offering is generally more cost effective than traditional phone systems. These systems require less upfront investment. The subscription and ongoing maintenance is also significantly lower.

Scaling is relatively easy due to its hosted nature. Unlike on-premise PBX systems, hosted VoIP systems like Epygi’s are flexible, allowing businesses to adjust their communication system based on their current needs.

Like any other internet-based service, the reliability of this system depends on the stability of your internet connection. In case of an internet outage, the service may be disrupted.

Yes, one of the benefits of this system is its mobility. Because it operates over the internet, you can use it from different locations in the office, remote, or on the go. All that is required is a stable internet connection.

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